Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Job Title: Sr. Engineer: Service Delivery
The Role and Accountabilities:
:Configuration of All IP products against customer contracts
:Support on various Migration Projects as part of New product Development or Engineering/TAC guideline
:Support Out of office hours change requests / Planned Works from internal and external customers Technical Validation and Provisioning of standard and bespoke IP Customers.
:Configuration of standard and bespoke IP Customers.
:Should support and troubleshoot IP / MPLS and DSL related configuration issues
:Should be ready to cover Out of Office Hours support
:Real time closure of Order Handling System and XTRAC (workflow tools) tasks
:Maintain a high quality of output and ensure completion of tasks to a target of zero errors
:Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
:Planning and documentation of Customer CPE as per the Bandwidth required .
:Operational Excellence ( Productivity ,OLA and Quality KPI)
:Customer satisfaction (C:SAT)
:Successful project completion on time with zero error .
What you will need to succeed
:Candidate should have minimum of 3.5 years to maximum 6 years of experience within the telecom industry, and preferably provisioning work in IP service provider environment.
:Candidate should have good CCNA/CCNP level understanding
:Must be highly customer focused and understand the customer's service requirements
:Excellent time management skills and ability to prioritise workload, according to SLA's and defined deadlines
:Experience of problem analysis and resolution
:Ability to manage priorities and workload in multiple projects effectively
:Liaise effectively with other teams where necessary
:Excellent written and verbal communication skills and ability to deal to work well in a multi:cultural environment
:Willing to work extended India working hours : close to EU/Asia working hours (as required) BTech /B.E in Electronics and communication, Electronics, Computer Science , IT or equivalent
:Cisco CCNA: Mandatory; CCNP: Desirable
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
*Flexible working and relaxed dress code
*Two days annually to spend on volunteering opportunities
*Pension and insurance options
*Access to a virtual business school for on:going learning
*Discounts with local hospitality and retail providers
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